Good to Know

If your pet just needs a good walk, that's a Walk. If a visit involves feeding and/or giving medication, it's booked as a Visit — this way we always have the right amount of time and attention set aside, never rushed.

A $5 weekend charge applies to each Walk, Visit, or Pet Transportation trip booked on Saturdays and Sundays — if you book two or more on the same Saturday or Sunday, the charge applies to each one individually. Because Overnight Care means a full day and night away from our own families too, weekend Overnight bookings carry a $15 charge, per stay.

We're always glad to be there for your pet on the days that matter most to your family. Holiday charges reflect the extra care and time involved: $10 for Walks, Visits, and Pet Transportation, and $30 for Overnight Care. If a holiday falls on a Saturday or Sunday, only the Holiday charge applies — not both.

Caring for more than one pet in the same household is just $5 more per Walk, Visit, or Pet Transportation trip, or $20 more for Overnight Care.

Life happens, and we get it.

• Walks, Visits, A Little Extra Care visits, Pet Transportation: We simply ask for at least 24 hours' notice to cancel or reschedule. Changes made with less notice carry a charge of 30% of the visit's value — this covers the time we'd already set aside just for your pet. If a cancellation comes less than 1 hour before the scheduled visit, the full service rate applies, since by then we're already on our way or set to head out.

• Overnight Care: Because an Overnight booking sets aside an entire day (or more) of our schedule, we ask for a bit more notice here. 7+ days' notice: no charge, or full credit toward a future stay. 3–6 days' notice: 50% of the stay's rate. Less than 72 hours' notice: full rate applies. Documented emergencies (yours or your pet's) are always considered on a case-by-case basis — just reach out and talk to us directly.

For a client's very first Overnight Care booking, we ask for a 30% deposit at the time of reservation to confirm the dates — this isn't an extra charge, just an advance on your total. It follows the same cancellation terms above: fully refunded with 7+ days' notice, included in the 50% charge with 3–6 days' notice, and part of the full charge with less than 72 hours' notice. Once we've cared for your pet before, future Overnight stays don't require a deposit.

Sometimes plans run over, and that's okay. If your trip runs past the booked Overnight window: an extra hour is $40, two hours is $60, three hours is $80. Beyond that, we simply charge for a full additional Overnight (our max per booking is 24 hours).

We'll always try our best.

• Walks, Visits, A Little Extra Care visits, Pet Transportation: Requests made with less than 24 hours' notice carry a small $5 scheduling fee and depend on availability that day.

• Overnight Care: Because these bookings take more coordination on our end, requests made with less than 48 hours' notice carry a $25 scheduling fee and depend on availability.

Our standard hours are 8:30 AM – 5:00 PM. Walks, Visits, and Pet Transportation scheduled before 8:30 AM or after 5:00 PM carry a small $5 early/after-hours charge, per visit or trip. Overnight Care is unaffected, since it already covers the full night.

We proudly serve Avondale, Belmont Cragin, Bucktown, East Village, Goose Island, Hermosa, Humboldt Park, Logan Square, Noble Square, North Center, Oak Park, Palmer Square, River West, Ukrainian Village, West Town, and Wicker Park at our standard rates. For homes outside these areas, a small Out-of-Service Area Fee applies, based on the extra travel time and distance involved — we'll always let you know the exact amount before confirming your booking.

Can't make it to the vet, groomer, or daycare drop-off yourself? We've got it covered. Pet Transportation includes rides to veterinary appointments, groomer/spa visits, daycare drop-off and pick-up, airport runs, and other one-way trips your pet needs.

Rate: $15 base (includes the first 2 miles) + $1.50 per additional mile, one-way. If you need a pickup as well, that's booked and billed as its own trip.

Invoices close out every Sunday for that week's services. If a payment can't be collected by then and rolls into the following week, a 5% late fee is added to that invoice. We'll always reach out directly first if something didn't go through — life happens, and we'd rather have the conversation than surprise you with a fee.

All service requests are scheduled in the order they come in through Time To Pet — this keeps things fair and organized for every family we care for. We're not able to schedule visits requested by text message; please submit all requests through the Time To Pet app or portal so nothing gets missed.

We love celebrating the pets in our care! From time to time, we may take photos or videos during a visit and share them on the Vivi's Buddies website or social media (Instagram, Facebook, and similar). If you'd rather your pet not be featured, just let us know — a quick message is all it takes, and we'll leave your pet out of anything we post.

Questions about what's right for your pet's routine? Reach out anytime — happy to help you figure out the best fit.